Frequently asked questions

  1. What is the lawsuit about?

    The Consumer Financial Protection Bureau, also known as the CFPB, is a government agency responsible for enforcing laws that protect consumers.

    The CFPB sued Burlington Financial Group, LLC, Richard W. Burnham, Sang Yi, and Katherine Ray Burnham (collectively “Burlington Financial Group”). The Bureau alleged that Burlington and its principals charged advance fees for debt-relief and credit-repair services in violation of the Telemarketing Sales Rule (TSR) and engaged in deceptive acts or practices to market and sell Burlington’s services in violation of the TSR and Consumer Financial Protection Act of 2010.

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  2. How do I receive a refund? Will I be able to get more money from this case beyond the refund check I received?

    Eligible consumers include all consumers who paid Burlington Financial Group fees on or after January 1, 2016, through June 29, 2021.

    If you believe you are eligible for a refund (or an additional refund beyond the check you received), you have the option to file a Claim Form. You will need to provide a list of all fees paid to Burlington Financial Group (including amount, date of payment, and description of fee if known), and provide proof of all your payments, such as credit card or bank statements or copies of canceled checks.

    Receiving a refund from the CFPB does not prevent you from pursuing other legal claims, if any, against any individual or entity named in the CFPB’s lawsuit. While neither Epiq nor CFPB can give you individual legal advice, you can speak with an attorney who can provide legal advice specific to your situation.

    In order to file a Claim Form, you can download a copy of the Claim Form and return it to Epiq via U.S. Mail to the address below, or you can call 1-800-507-6157 to request a form be mailed to you.

    CFPB v. Burlington Financial Group
    Civil Penalty Fund Third-Party Administrator
    P.O. Box 4274
    Portland, OR 97208-4274

    Claim Forms must be submitted via email or postmarked by August 3, 2023.

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  3. How do I find out more about this case?

    Some additional information, including the final court order, is available on the Important Documents page of this website or by visiting the CFPB website at

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  4. What is the CFPB?

    The CFPB stands for the Consumer Financial Protection Bureau. The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 established the CFPB.

    Congress established the CFPB to protect consumers by carrying out federal consumer financial laws. Among other things, the CFPB:

    • Writes rules, supervises companies, and enforces federal consumer financial protection laws
    • Restricts unfair, deceptive, or abusive acts or practices
    • Takes consumer complaints
    • Promotes financial education
    • Researches consumer behavior
    • Monitors financial markets for new risks to consumers
    • Enforces laws that outlaw discrimination and other unfair treatment in consumer finance

    To learn more, visit

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  5. Who is Epiq?

    Epiq Class Action & Claims Solutions is a Third-Party Administrator that CFPB has contracted with to answer questions regarding this case and to administer this website.

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  6. Is this a scam? How do I verify that this is legitimate?

    No, this is not a scam. If you wish, you can verify that Epiq is contracted with the CFPB by calling the CFPB directly at 1-855-411-2372 or visiting the CFPB website at:

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  7. What is the Privacy Act Statement?

    The information requested is being collected to determine your eligibility for a refund from the Consumer Financial Protection Bureau (CFPB) to compensate you for harm suffered from a violation of Federal consumer financial laws.

    Identifying information collected may be used by and disclosed to employees, contractors, agents, and others authorized by the CFPB to receive this information to assist in related activities. It may also be disclosed:

    • To a court, magistrate, or administrative tribunal in the course of a proceeding
    • For enforcement, statutory, and regulatory purposes
    • To another federal or state agency or regulatory authority
    • To a member of Congress
    • To the Department of Justice, a court, an adjudicative body or administrative tribunal, or a party in litigation
    • Pursuant to the CFPB’s published Privacy Act system of records notice, CFPB.025 – Civil Penalty Fund and Bureau-Administered Redress Program Records

    The collection of this information is authorized by Pub. L. 111-203, Title X, Sections 1017(d), and 1055(a), codified at 12 U.S.C. §§ 5497(d), 5565(a). You are not required to submit or provide any identifying information; however, if you do not provide this information, we may not be able to send your refund.

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  8. If I receive a check with instructions to pay a fee or to provide additional personal information, what should I do?

    The Consumer Financial Protection Bureau, or CFPB, never requires consumers to pay money or provide additional information before consumers receive refund checks that CFPB has issued.

    If anyone claims that they can get you a refund but asks you for money, it could be a scam. Please contact CFPB right away if this happens to you or if you have other questions about this matter.

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  9. Where can I send information?

    You may contact Epiq in writing at:

    CFPB v. Burlington Financial Group
    Civil Penalty Fund Third-Party Administrator
    P.O. Box 4274
    Portland, OR 97208-4274

    Do not send any information to the CFPB.

    Please note that information you submit is treated in accordance with the Privacy Act. The Privacy Act covers ways in which your information might be shared for state or Federal government purposes. You can view the Privacy Act in FAQ 7.

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